Have questions about our salon or services? We receive a lot of questions and we answered the most frequently asked ones below! If you don’t see the answer to your question, please give us a call at 518.482.2121.
What is Your Cancellation Policy?
Your appointment is very important to us. We understand that sometimes unexpected delays may occur, resulting in the need to make schedule adjustments. We require a credit card on file to book any appointment over an hour in length. Any cancellation or reschedule made less than 24 hours in advance will result in a cancellation fee. The amount of the fee will be equal to 50% of the reserved services if canceled past the 24 hour period. If you fail to contact Jean Paul Spa and Salons, up to 100% of the reserved services will be charged to your credit card on file.
Which Type of Payments Do You Accept?
We accept all major credit cards, cash and check.
Can You Accommodate Walk Ins?
We will always do our best to accommodate all appointments, including on a walk in basis, however we do strongly suggest booking an appointment in advance as our books can fill up quickly.
Will a Keratin Treatment or Keratin Express Make My Hair Straight?
Keratin Treatments and Keratin Express Smoothing treatments are not recommended for straightening the hair. It is a smoothing treatment to help control frizz. If you are looking for a permanent straightening treatment, please consult with your stylist for more options.
How Do I Know Which Facial to Book?
Each of our facials are customized to your skin type and needs after an in depth skin analysis performed on the day of your service. All you need to worry about is booking the length of the facial! We’ll take care of the rest.
Can you get a Color Service and a Keratin Service Done in the Same Day?
A consultation prior to having either service performed is highly recommended. Color can be done the same day as a Keratin treatment and we suggest having the color service performed first. If you decide to have the services performed on separate days, we suggest waiting at least 2 weeks in between.
How long does a Keratin treatment last?
Generally Keratin Treatments last 2-3 months depending on your home hair care routine and the products that you use.
What brand of color do you use?
We are proud to offer a variety of options to our clientele including, Goldwell, Wella, and Davines. If you have a specific color or formula that you have used in the past, just ask!
Do you accept tips on a credit card?
Unfortunately, we do not accept tips on credit cards. We accept cash or check and we do have an ATM at both locations.
Can I get a service the same day that I come into the salon for a consultation?
We always prefer to book color consultations on a different day than your service. Depending on your color goals, extra booking time may be required. Your stylist will go through a thorough consult and answer any questions regarding timing, pricing, how many appointments it will take to achieve your goal, etc. We utilize a color consultation form so all booking details are clear. However, if the stylist consults with you and has enough time open after, we will always do our best to accommodate the appointment!
SEND US YOUR BEFORE SO WE CAN PERFECT YOUR AFTER
To cut down on consultation time and to help maximize both your time and your stylists’, we ask that you submit a before photo along with the color or cut you are hoping to achieve. Someone will then be in touch with you to discuss your expectations and what to expect from us during the process.